Application Opening: Interns at MainOne 2024

About Technical Support Interns at MainOne

Application is ongoing for the position of Technical Support Interns at MainOne. MainOne (An Equinix Company) is the leading provider of Wholesale and Enterprise connectivity and Data Center services across West Africa and the company partners with major global technology companies and regional telecom providers to service its customers.

We continue to grow our footprint with new data centers, major network interconnection facilities, extensive terrestrial fiber build outs, regional points of presence, and delivery of services into 10 countries in West Africa.

Job Type: Contract

Technical Support Interns at MainOne Responsibilities

The Technical Support Interns at MainOne will be responsible for the following functions:

Configure, test and provision customers on the CRM platform.
Coordinate 3rd party installation and support activities.

Assign new requests/opportunities captured from MainOne website.
Run weekly reports on incidents – opportunities and complaints.
Network management and monitoring.

Perform 1st level fault troubleshooting tasks.
Liaise with OEM to resolve technical related issues.
Liaise with vendor(s) for customer installations.

Escalate unresolved issues to the appropriate teams.
Critically analyze customer complaints and issues with a bid to provide lasting solutions.
Continually drive customer satisfaction through speedy resolution of complaints.

Required to communicate constantly with customers to understand requests, complaints and follow up until issues are resolved.
May be required to stay after office hours.
Job requires a lot of patience, and exemplary communication skills.